Morana International provides B2B outreach, internal contact research, and lead qualification services only. Services may include researching business contacts, performing outbound cold calls, introducing the client’s business, and qualifying interest. No other services are included unless explicitly agreed in writing.

The client acknowledges and agrees that Morana International does not guarantee results of any kind, including but not limited to appointments, leads, sales, contracts, revenue, or response rates. Any dissatisfaction related to market conditions, prospect behavior, client offer, pricing, or business performance does not constitute a failure of service.

The client is solely responsible for providing accurate, lawful, and realistic target criteria and for ensuring that the promoted products or services are legal and compliant in the relevant jurisdictions. Morana International shall not be held responsible for inaccuracies, limitations, or outcomes resulting from incorrect or incomplete client instructions.

The client confirms that the use of Morana International’s services complies with all applicable laws and regulations, including but not limited to GDPR, privacy laws, and telemarketing regulations in the relevant jurisdictions. Morana International acts as a service provider and does not assume responsibility for the client’s legal compliance obligations.

All scripts, materials, processes, methodologies, presentations, and know-how used or developed by Morana International remain the exclusive intellectual property of Morana International and may not be copied, redistributed, resold, or reused without prior written consent.

Morana International shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profit, loss of business, or reputational damage, even if advised of the possibility of such damages. In any case, total liability shall not exceed the amount paid by the client for the specific service in dispute.

Due to the nature of the services provided, all fees are non-refundable once the service has commenced, regardless of results or client expectations.

Morana International shall not be held responsible for delays or performance issues caused by factors beyond its reasonable control, including but not limited to market conditions, technical failures, third-party platform restrictions, or regulatory changes.

In case of concerns or disputes, the client agrees to contact Morana International first and attempt to resolve the matter amicably and in good faith before initiating any chargeback, dispute, or legal action.

These Terms & Conditions are governed by Italian law. The competent court is Udine, Italy. All services are provided exclusively on a B2B basis.